State-Valley Dental: Marino Carlo DDS in Cuyahoga Falls, Ohio

On June 22, 2017 I visited the dental office to have a tooth filled. When I'd been at the office several weeks earlier (my very first visit to this office), for teeth cleaning and x-rays, it was pointed out to me that a previously filled tooth (done decades ago when I lived in Florida), in the rear upper right needed to be refilled. However, on June 22, initially, for some reason, the dentist at State Valley Dental (who, however friendly, never introduced himself or the woman assisting him) thought it was a tooth on the upper left side, until I informed him otherwise. Finally, after re-x-raying the right side, the dentist realized that that is where the tooth needed to be refilled. To say, the least, that was an unsettling moment. (Reminded me of those unfortunate situations when a surgeon removes the wrong leg on a cancer patient!!) In any event, the dentist, himself, proceeded to drill out the old filling. But, once done with that portion of the procedure, without saying a word to explain that his assistant was actually going to fill the tooth, he simply left the room. The assistant prepared the filling material, again without a word of explanation as to the fact that she was completing the procedure. She had a really difficult time trying to get what I assume was some kind of mold around the tooth to be filled, to the point where her hands were actually unsteady. Then she proceeded to fill the tooth...or should I say, overfill the tooth. She ended up having to make quite a few attempts to drill out the overflow (I could not even begin to put my upper and lower teeth together at that point.) Finally, after an inordinate amount of time (I've never even heard of it taking that long to simply fill a tooth), she completed the procedure. That evening I experienced considerable discomfort when any liquid or food (of any temperature) got near the newly filled tooth. And, when placing my tongue near the filled tooth, I could feel an opening/gap between it and the tooth in front of it. It felt almost like a chipped tooth. Since I was leaving on a flight out of state the next day, I was hoping that the sensitivity in that tooth would subside. It did not. As a result, I have experienced great discomfort when drinking or eating anything; in fact, I cannot eat on that side of my mouth at all without it hurting. I am returning to Ohio tomorrow, so I called the dental office to arrange an appointment for as soon after my return as possible. Inasmuch as this is a botched job that needs to be addressed right away, I assumed that I would be seen ASAP. How wrong I was! I was told that the absolutely earliest I could be seen is July 24!!! (Today is July 7.) I have already been in pain since the tooth was poorly filled on June 22 and now, despite the emergency nature of the situation, I am told I must wait several more weeks!!! This is totally unacceptable!

This was my second visit to this office and I was very happy with the work and how quickly they got me in and out